FAQ
Returning/Exchange Policy
Due to the nature of the item, for sanitary purposes all items are final sale — which means we do not do refunds or exchanges.
We are not responsible for any trays cracked in the shipping processes. Lashes are not typically affected by a cracked casing.
For items that come damaged upon arrival you are responsible to contact us, using the button below, within 3 days from the date the item(s) were delivered. Please fill form out below.
How Long Until Lashanova Ships Out my Package?
Processing approximately takes 24-48 hours from the time the order is received.
Shipping
– Shipping Within the US
Our shipping rate is flat rate of $4.99 to anywhere in the US.
FREE SHIPPING on all orders over $50 for U.S. only.
Arrives approximately within 5-8 business days.
Delivery time not guaranteed.
– Shipping to Canada
Our shipping to Canada is a flat rate of $15.00 , anywhere in Canada.
Approximately arrives within 7-12 business days.
Delivery time not guaranteed.
Unfortunately we are unable to ship anywhere else in the world, besides to Canada.